to get the runaround
to be given evasive or unhelpful information or directions when seeking assistance · to be sent from one person or department to another without resolving an issue
What's the situation?
Ever been to a store where you just can't get a straight answer? 😩 You ask for help, and they send you to another person, who sends you to another, and suddenly you're on a grand tour of the store's customer service labyrinth! This phrase perfectly describes that frustrating experience.